Why SMF Training Solutions?

"The organizations that succeed today are those that have developed the capacity to truly know what customers want. In this demanding environment, the role of the customer service representative takes on increasing significance. It is those employees who interact day after day with customers who are the organization in the customers' eyes. They form the vital link to the customer, becoming a means by which the organization can build lasting customer relationships."


“I enjoyed this Customer Service Course immensely. Sue Ferry is a warm, intelligent instructor. She has excellent rapport with the students. She is knowledgeable and encourages participation. “

Adrienne W
Boston DOR / Child Support Enforcement

Contact Us

SMF Training Solutions
10 Woodcrest Drive
Cumberland, RI 02864


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